Changed your mind? Let us know as soon as possible.

 

​JennyLou begins working on some orders quickly, especially custom and personalized items.

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If you need to cancel an order, submit your request as soon as possible. We’ll review the order status and let you know whether cancellation is still possible.

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BEFORE YOU SUBMIT

Cancellation may not be available if:

• Production or personalization has already started

• A custom design has already been approved

• The order has already been packaged or shipped

• Materials have already been purchased specifically for your project

 

If your order can be canceled, any eligible refund will be issued to the original payment method.

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Custom design, development, or setup fees may be nonrefundable if that work has already been completed.

 

REQUEST A CANCELLATION

Please provide:

• First Name

• Last Name

• Email

• Order Number

• Reason for cancellation

• Additional details, if needed

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WHAT HAPPENS NEXT?

We’ll review your request and confirm whether the order can still be canceled.

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Submitting this form does not automatically cancel the order. You’ll receive confirmation from JennyLou once the request has been reviewed.

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NEED HELP?

If your order has already shipped or there is a problem with an item you received, please review the Return Policy or contact JennyLou at jenn@jennylou.org.

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