Privacy Policy

Effective Date: November 1, 2026

JennyLou LLC (“JennyLou,” “we,” “us,” or “our”) values your privacy and wants you to understand how information is collected, used, and protected when you visit or interact with jennylou.org.

This Privacy Policy applies to information collected through the JennyLou website, online store, forms, customer accounts, and related website features.

INFORMATION WE COLLECT

Depending on how you interact with JennyLou, we may collect information such as:

Your name
Email address
Phone number, when provided
Billing and shipping address
Order and purchase information
Customer account information
Information you submit through forms, including custom project inquiries, Business & Groups inquiries, Giving Back requests, and customer service requests
Files, logos, photos, or other materials you voluntarily upload
Rewards and loyalty program activity
Communications you send to JennyLou
Device, browser, IP address, site usage, and cookie-related information

We collect information that you provide directly to us as well as information generated when you use the website.

ORDERS AND PAYMENTS

JennyLou uses Wix and connected payment providers to operate the online store and process transactions.

When you make a purchase, payment information is processed through the payment systems available through Wix or its connected payment providers.

JennyLou does not use your payment information for purposes unrelated to processing or managing your transaction.

If you choose to save a payment method through a supported customer account feature, that information is handled through the applicable Wix and payment-provider systems.

HOW WE USE YOUR INFORMATION

We may use personal information to:

Process and fulfill orders
Provide shipping and order updates
Respond to questions and customer service requests
Communicate about custom projects and inquiries
Respond to Business & Groups requests
Review Giving Back requests
Manage customer accounts and rewards
Provide products, services, and website functionality
Prevent fraud, misuse, or security issues
Maintain business and transaction records
Understand how visitors use the website
Improve our products, services, website, and customer experience
Send marketing communications when permitted or when you have chosen to receive them
Comply with legal, tax, accounting, or regulatory obligations

We may also use aggregated or de-identified information for business and analytical purposes.

WIX AND OTHER SERVICE PROVIDERS

JennyLou’s website is hosted and operated using the Wix platform.

Information submitted through the site may be stored or processed through Wix systems and other service providers that help us operate the website and business, such as payment processors, shipping providers, email services, analytics tools, and other technology providers.

These providers may process information according to their own privacy policies and contractual obligations.