Privacy Policy

Introduction

Your privacy is important to us. The goal of this policy is to be transparent about what information is collected, used, and shared. If you do not agree with any of the provisions of this policy, you should not use our site. If you have questions or concerns, you can contact us at jenn@jennylou.org. This Privacy Policy only applies to this JennyLou website. JennyLou LLC is not responsible for the privacy practices of 3rd Parties.

Information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How information is collected

We collect data through information you provide (e.g. subscriptions, transactions, support requests, providing feedback, etc.). We collect information through your use of the website (e.g. usage data, etc.). When you interact on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

Why information is collected

We collect such Non-personal and Personal Information for the following purposes:

To provide the best customer experience we can;
To provide our customers with ongoing customer service;
To be able to contact our Visitors and Customers with general or personalized notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective products and customer experience;
To comply with any applicable laws and regulations.

How visitor’s and customer’s personal information is stored, used, shared and disclosed

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

The use of cookies

The Wix.com platform we use makes use of cookies for several reasons:

To provide a great experience for our visitors and customers.
To identify our registered members (users who registered to our site).
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure Wix’s platform is secure and safe to use.

To learn more about cookies, you can visit All About Cookies.

To access cookie settings your browser:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

How we communication with site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable state or national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How to withdraw your consent

You have the right to be forgotten which means that, at any time you can request that we permanently delete all applicable data records, along with any user-created content. In some cases, we may need to retain partial information to fulfill our legal responsibilities or to complete ongoing financial transactions. If you don’t want us to process your data anymore, please contact us at jenn@jennylou.org.

Opt out of promotional communications

You have the right to opt out of receiving any promotional communication. To unsubscribe, use the link at the bottom of the promotional message. You can also contact us directly at jenn@jennylou.org to have your information removed from our promotional contact list. Note: Even if unsubscribed, you will continue to receive non-promotional, transactional messages regarding your account and other essential services.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at jenn@jennylou.org.